Troubleshooting Guide
Use this page to quickly solve the most common Yardlock issues. Tap a topic below to jump to the exact fix.
Why is my gate lock not closing?
Latch alignment and bolt pressure checks.
Difficulty turning the dials
3 common causes and how to fix them.
Dials stop turning
Video walkthrough for stuck dials.
Forgot my code / Set new code
Reset and programming videos.
Program lever not moving
Quick pressure relief solution.
Lock will not open
Code alignment and replacement info.
Programming & closing lock
Important dial positioning rule.
Why is my gate lock not closing?
If your Yardlock will not close properly, it is usually caused by dial positioning, latch pressure, or installation alignment. Watch this short video to quickly identify and fix the issue.
Programming and Closing Lock
Follow the steps below to correctly program and close your Yardlock.
If the video does not load, click here to open it.
DIALS ARE DIFFICULT TO TURN
There are three common reasons the dials may feel difficult to turn. Review each step below and apply the fix that matches your setup.
Latch wire installed incorrectly
The remaining latch wire may be getting stuck between the front and back of the lock. Install the latch wire as shown in our instructions.
Mounting screws are too tight
Dials can be difficult to turn if one of the four mounting screws is too tight, causing the frame of the lock to twist. Loosen the four mounting screws slightly and try again.
Missing rubber backing
Difficulty turning the dials can be caused by a missing rubber backing for the lock. When you first receive the Gate Lock package, do not throw away the rubber backing — it must be present for the lock to operate properly.
Also spray WD-40 into the dials to help lubricate them, and keep the weatherproof cover closed to minimize dirt entering through the dials.
PROGRAM LEVER NOT MOVING
Watch this video if the program lever feels stuck or won’t move during setup. Follow along step-by-step to get it moving again.
If the video does not load, open it here.
Code Troubleshooting
Watch the appropriate video below if you forgot your code or need help setting a new one.
Dial Troubleshooting
If your dials feel tight or stop turning unexpectedly, watch the appropriate video below.
LOCK WILL NOT OPEN
The dials must be set to the same position as when the lock was first programmed and closed. If the dials spin freely, this indicates the lock is working properly. There are 9,999 possible codes — enter the code that was programmed and the lock will open.
Quick tip
If the dials spin freely, this indicates the lock is working properly — continue entering your programmed code carefully.
Important
If you can’t open the lock, you will need to break open the lock and buy a new lock kit.
Save 25% on a replacement
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