Dials will not spin after setting code:

1.  The lock dials must be set to the programmed code and the lock must be completely closed before the dials will turn freely.  If the latch wire is not routed as seen below, it can get in the way of closing the lock.  It is important to route the latch wire exactly as the below picture:


2.  If one on the mounting screws for the lock is too tight, this can cause the lock to twist and not allow it too fully close.  Loosen the 4 mounting screws slightly and try closing the lock. In order for the dials to spin, the correct code must be entered, and the lock must be completely closed.