What is your product warranty?
YARDLOCK is covered by a limited lifetime warranty against workmanship and material defects. This warranty does not cover normal wear, misuse or lost combination code. Defective YARDLOCK product will be repaired or replaced free of charge.
What is your Return Policy?
YARDLOCK has a No questions asked return policy. If you are having issues with one of our products, please fill out our customer care form and we will get back to you!
What methods of payment do you accept?
AMEX, PAYPAL, DINERS CLUB, DISCOVER, MASTER CARD, SHOP PAY, VISA
Where do you ship your products?
We ship anywhere in North America.
Does it work in the Canadian winter?
Yes, the Gate Lock & Shed Lock will work in sub freezing conditions and are waterproof.
Can this work on a metal slatted gate?
No, our Gate Lock & Shed Lock products are only suitable for wood or Vinyl posts or doors. Please be aware that some vinyl clad fence posts may have a steel insert. When drilling the hole through the vinyl post, you may need a steel drill bit.
Can this be mounted on a PVC fence?
Yes, Please be aware that some vinyl clad fence posts may have a steel insert. When drilling the hole through the vinyl post, you may need a steel drill bit.
How to I close the lock?
The lock cannot be closed unless the dials are set to the same position as they were after programming your personal code. View our video here:
What do I do if the lock will not open?
The dials must be set to the same position as when the lock was first programmed and closed. If the dials spin freely, this indicates the lock is working properly. There are 9,999 possible codes, enter the code that was programmed and the lock will open.
Why are the dials on my Gate Lock difficult to turn?
There are two possible reasons that makes it difficult to turn the dials.
1. The remaining latch wire is getting stuck between the front and back of the lock. Install the latch wire as per our instructions here:
2. If one of the four mounting screws is installed too tight, this can cause the frame of the lock to twist and prevents the lock from completely closing. Loosen all four mounting screws slightly. The lock must be completely closed before the dials will spin freely.
What should I do if the latch wire has broken?
The cable crimp can get caught on the edge of the hole in the post causing the cable to break.
Before installing the replacement latch, please drill out the hole in the post and create a funnel shape into the wood.